Help & FAQs

Since 2009, we've rapidly become Silent Disco specialists, with our equipment powering some of the biggest and best events in the world. We're the trusted choice for major brands like MSC, Virgin Voyages, TUI, Spotify, Google, and ASOS. Our repeat custom...
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Yes! We’re happy to arrange a trial for our equipment, we’d just require the cost of delivery and collection of the equipment covered. Please get in touch with us by giving us a call on 0207 0603 653 or by dropping us an email at [email protected]...
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Our VAT Number is 984 7537 61, if there’s any other information you require, please get in touch with us by giving us a call on 0207 0603 653 or by dropping us an email at [email protected].
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If you’re placing an order through our website, just navigate to the checkout page and enter your billing details to make a payment. Once your order has been placed successfully, you will receive a confirmation email. If you are placing an order with one...
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Yes! All purchases come with a 2 year warranty, covering manufacturing and design defects.  If you are having any trouble with your equipment at any time, please get in touch with us by giving us a call on 0207 0603 653 or by dropping us an email at hell...
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Go on then! Use the code FAQNERD at checkout we’ll knock £10.00 off your first order over £100.00 as a thank you for reading this far. Shhhh, don’t tell anyone!
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Yes! Please check out our hire page, or give us a call on 0207 0603 653 or drop us an email at [email protected] if you have any questions! 
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Of course! Just give us a call on 0207 0603 653 or drop us an email at [email protected] with your order reference and the details of your amendments as soon as possible, and we’ll get this sorted for you ASAP! Please note that if your amendment ...
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Nope - we want you to be able to order exactly what you want or need to complete your kit! If you just want one replacement Donkey, go ahead! If you want 10,000 Harrys - please do! If you have any other questions , just give us a call on 0207 0603 653 or ...
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Don’t worry, your details will remain safe. Your security is important to us. For all the legal bits, have a look at our policies. If you have any questions or concerns, just give us a call on 0207 0603 653 or drop us an email at [email protected]...
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Sure, just give us a call on 0207 0603 653 or drop us an email at [email protected] with your order reference and confirmation to cancel the order and we’ll get this arranged for you as soon as you can. However, if your order has already been dis...
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You don’t have to; however, registration is free and easy, and it’ll allow you to checkout faster in future, as well as keep multiple billing/shipping addresses recorded! You can also view, track and your orders - don’t say we never give you anything! If...
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The process is usually instant so please make sure you have the funds available in your account. If you have any concerns or other questions, just give us a call on 0207 0603 653 or drop us an email at [email protected].
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Our preference is that payments are made in GBP (£), but if you have any questions or trouble with payment, just give us a call on 0207 0603 653 or drop us an email at [email protected] and we’ll be happy to help with any further questions.
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Oopsie… if that has happened, we do apologise and certainly didn’t mean to! Please do let us know as soon as you can so that we can rectify that for you. Please give us a call on 0207 0603 653 or drop us an email at [email protected] with your or...
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Firstly, please double-check you have sufficient funds available in your bank account for the purchase. Please also check that the address matches the billing address on the card you’re using for the transaction. If you do want to use a different address...
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To discuss wholesale discounts, please give us a call on 0207 0603 653 or drop us an email at [email protected], one of our lovely sales reps will be more than happy to help out!
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Of course, this will be sent to you, along with your order confirmation. If for whatever reason you haven’t been sent one, please do get in touch by giving us a call on 0207 0603 653 or drop us an email at [email protected] and we can send this ov...
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If you’re looking to return any equipment, please use our warehouse address: Silent Disco King 3 Ryde Terrace Southampton SO14 5FZ  If you are collecting anything from us, please head to our warehouse address. We can be a little bit tricky to find, so p...
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We use tracked couriers for deliveries for fast, efficient shipping all over the world! In the UK, we offer next working day delivery to all addresses in England, Wales and Scotland (excluding the Scottish Highlands), and  if you are located in the Scott...
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We hate missing deliveries or waiting forever for an order to arrive too, so we'll always try our best to delight you... If you want to get your order really, really fast - or make sure they're delivered at a convenient time, we're on your side! Our onli...
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We use UPS for all international deliveries, but If you’re unsure of whether we can deliver to you, give us a call on 0207 0603 653 or drop us an email at [email protected] and we’ll get back to you!
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It is possible that you will have to pay import duty to customs when goods arrive if you are shipping to a destination outside the UK. Customers should be aware of local customs and laws to ensure compliance. Headphone Revolution Limited are not responsi...
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Yes, you can arrange this with one of our sales reps! Give us a call on 0207 0603 653 or drop us an email at [email protected]. You can collect from our warehouse between 9am and 5:30pm, Monday to Friday. Come on down to: Silent Disco King 3 Ry...
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If your order has not been delivered on the expected date, please get in touch with us as soon as possible. Our phone lines are available 24/7 for assistance. Please give us a call on 0207 0603 653 or drop us an email at [email protected].
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If all has not arrived by the end of your expected delivery day, please give us a call on 0207 0603 653 or drop us an email at [email protected] and we’ll take a look into this for you!
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We do take the utmost care to ensure your equipment arrives intact. But, if something does arrive broken, please contact us straight away! Give us a call on 0207 0603 653 or drop us an email at [email protected] and we’ll get this sorted for you!...
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Items ordered by 2PM are usually dispatched the same day (or next working day if ordered at the weekend). If ordered after 2PM on a weekday, the order will be dispatched the following working day.
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On the day of your scheduled delivery, you’ll receive a message (via email or text depending on the contact details we have for you). This message will include a link: “Show My Options”, which will allow you to amend your delivery to a neighbour’s address...
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Unfortunately, our couriers do not deliver to PO Boxes; carriers are generally unable to deliver to PO boxes as a full street address; there are some exceptions to this rule for African and Middle Eastern countries however. Get in touch if you think your...
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On the day of your scheduled delivery, you’ll receive a message (via email or text depending on the contact details we have for you). This message will include a link: ‘Show My Options’, which will allow you to amend your delivery to a neighbour’s address...
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Our courier offers a fully trackable service. If you’re in the UK, on the morning of your scheduled delivery, you’ll receive a message (via email or text depending on the contact details we have for you) that will specify your 1 hour delivery window (if ...
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On the day of your scheduled delivery, you’ll receive a message (via email or text depending on the contact details we have for you). This message will include a link: “Show My Options”, which will allow you to amend your delivery to a neighbour’s address...
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If you need to return your items, give us a call on 0207 0603 653 get in contact with us at [email protected] and we'll help you arrange the return of your goods. Please use our warehouse address to return any equipment: Silent Disco King3 Ryde ...
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If you do have any queries about a refund, please do get in touch. Give us a call on 0207 0603 653 or drop us an email at [email protected].
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Yes, but it does depend on the value of the equipment. If you’d like a like-for-like exchange, we’re of course happy to oblige!  However, if the values vary, we’d just need to make up the difference with a partial refund or additional invoice as appropri...
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No prob-lay-mo, as long as all orders are returned within 30 days of purchase, we can sort this out for you! Give us a call on 0207 0603 653 or drop us an email at [email protected] to sort out any returns!
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If you placed the order for your items in one go and paid at the same time, they will all be delivered to you in one bundle.  Items ordered by 2PM are usually dispatched the same day (or next working day if ordered at the weekend). If ordered after 2PM, ...
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In the UK, we offer next working day delivery to all addresses in England, Wales and Scotland (excluding the Scottish Highland). If you are located in the Scottish Highlands, Northern Ireland or the British Isles, delivery typically takes 2 working days. ...
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If you’ve had to return something due to a technical fault, (firstly, we’re very sorry) and we will of course cover the delivery charges as a gesture of goodwill for any inconvenience caused. Please give us a call on 0207 0603 653 or drop us an email at h...
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Once you’ve received your equipment, you have 30 calendar days to make any returns. We can only accept the return of items which are unused and in their original packaging. To arrange a return give us a call on 0207 0603 653 or drop us an email at hello@s...
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We do try to process your refunds as soon as possible but please note that refunds can take up to 14 days to process and appear in your account. If you have any questions in the meantime, just give us a call on 0207 0603 653 or drop us an email at hell...
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We’re sorry to hear you want to return your equipment. To do this, give us a call on 0207 0603 653, or drop us an email at [email protected], all we need is your order number! Once we have this, we’ll send you the details you need to arrange your ...
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We do provide technical guides with setup instructions in the boxes of the equipment we send you. These are also available on the website and... right here: Headphones Zed Silent Disco Headphones Tom Silent Disco Headphones Harry Silent Disco...
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No, there is considered to be zero latency on the system. Unlike digital systems, which require processing time to encode then decipher signals, our system uses wireless RF (Radio Frequency) technology. This conveys signals throughout the chain of equipme...
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On a full charge, our headphones with the built-in lithium-ion rechargeable batteries (Harrys & Joes) typically last 8-10 hours and our rechargeable transmitters last 5 hours. The batteries do last 500-1000 charge cycles - so if charged once a week sh...
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It does depend... let us know the frequencies your equipment works on and we can look into this for you. Failing that, the brand and model of the equipment and we can put our best investigative hats on and do some digging! Give us a call on 0207 0603 653...
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Certainly, we know our stuff! Give us a call on 0207 0603 653 or drop us an email at [email protected], letting us know what repairs you are needing, and we’ll get the ball rolling! Please note that we can only offer this service for our own prod...
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Absolutely, just remember to keep some spare batteries and a charger handy! Don’t forget to allow time for recharging them after use.
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Our transmitters operate on radio frequency, and there’s lots of factors which can affect the range, In an ideal environment, the standard transmitters we supply will offer a range of 150m from the transmitter. The optimum ranges of each individual transm...
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We've done events in the past with up to 50 channels, but the sky's the limit! Essentially, the number of channels is equal to the number of transmitters, it's just a matter of using different frequencies. However many you need, we can come up with a sol...
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Don't worry, we've thought of everything! If you don't have mains power available, we can provide a variety of options depending on what you're looking for. If you're looking for something super-portable, we offer a couple of clip-on beltpack transmitter...
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They're essentially the same piece of kit but the Parrot runs on a couple of AAx batteries (which actually means it has a longer battery life) and the Parakeet has a built-in, rechargeable lithium-ion battery that you plug in to charge. The Parrot does h...
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Yes, the headphones can still operate as normal whilst plugged in and charging. Our Ned receiver can also receive the transmitted signal whilst on charge.
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We do have dedicated pages to each of our products on our sales site: Headphones Zed Technical Specifications Tom Technical Specification Setup Instructions Harry Technical Specification Setup Instruction...
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As long as you’re within the range of the transmitter, you can connect an unlimited number of headphones and receivers at once without any loss in signal, sound degradation or delay. Each transmitter range is as follows: Falcons - 150m Donkey - 75m Pa...
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Both the Parrot and Parakeet are available with, and without the ‘Music Dip’ function (also known as ‘auto music reduction’). Transmitters with the music dip function enabled automatically dip/reduces the volume of the audio/music when you speak using the...
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The whole system itself is very simple to use and set-up - it's what we call, "Plug and Play" technology! Our transmitters (Falcon, Donkey, Parakeet, Parrot) are the beating-heart of our systems. Just plug your audio device into our transmitters using th...
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With every transmitter, we provide 3.5mm jacks, which you can plug into any device with 3.5mm headphone jack port. Additionally, with the Falcons and Donkeys, we supply RCA/phono cables which can connect to a mixer or DJ decks(if you're into that sort of ...
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Yes, we can supply branding options using branded stickers or headphone caps. Stickers are £1.00 per headset and a £75.00 setup fee. Please allow 2 weeks to design and produce these stickers. Laser-etched caps are £2.50 per headset and a £75.00 setup fe...
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We recommend the use of antibacterial wipes at regular intervals and between uses.
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Yes, we supply spares ear pads! These come in packs of 10 for the Zed, Tom, Harry, Joe and Bob headphones for just £12.00 (including VAT). The ear pads clip straight on and off.
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Best practice for lithium-ion batteries in wireless headphones is to avoid heat and optimise charge cycles - high-temperatures can reduce the capacity of a lithium-ion battery, and waiting until the battery has run out completely, reduces the number of ch...
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Yes, and kids love it! You can control the ‘master volume’ by turning down the volume on the audio device connected to the input of the transmitter. This means that the maximum volume any set of headphones can receive is limited. Our headphones then have ...
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Yes! The batteries can be replaced by us with an equivalent type (unfortunately, we can’t ship these batteries). Please give us a call on 0207 0603 653 or drop us an email at [email protected], as we’ll need to sort out getting your equipment sent...
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We recommend using robust stackable storage containers, such as our Doug to protect your headphones!
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The number of headphones you can fit in a Doug varies depending on the type of headset because they differ slightly in shape, but, we recommend: Harry - Approximately 40 Joe - Approximately 50 Tom - Approximately 50 Zed - Approximately 50 Bob - appro...
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Yes! Just connect the audio output of your device to the transmitter using the provided 3.5mm or phono/RCA cables provided. Many TVs have an audio output on the back. This is the best way to connect, but you can also use the headphone output. Check your s...
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Yes! Anything that you could normally listen to from your audio device on headphones or speakers can be connected to the transmitter and enjoyed by unlimited numbers of people using our wireless headphones. Make sure your playlist is available at your ve...
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Yes! If you'd like a big handheld microphone, you can connect it to the system via a mixer (using the RCA/phono cables we supply with the Falcon and Donkey transmitters). If you want something a bit more portable, we have some other options. With the Par...
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The microphone should be set up through a mixing desk as with a traditional loudspeaker set up, you’ll then need to connect the transmitter to the audio output instead of the amplifier. Extra devices (such as multiple microphones or laptops) should also b...
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Connect the master output of the DJ mixer to the transmitter with the supplied audio cables (whether its a 3.5mm headphone jack or an RCA/phono connection). Most DJ mixers have red and white RCA/Phono outputs, but if your DJ mixer has XLR or ¼” Jack outpu...
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With all the transmitters, we provide cables so you can use any device with a standard 3.5mm headphone jack or an RCA/phono connection to our transmitters. Choose your playlist, hit play and turn it up (your device should normally be at 70-100% of full vo...
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The transmitter should be connected to the output of the master mixer (which all the instruments and microphones are connected to). You’ll then need to connect the transmitter to the output of the mixer, if your mixer uses an XLR or ¼” Jack output, you’ll...
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