Returns Policy
Returns & Cancellations
Order Cancellations
We understand plans can change. If you need to cancel your order, here’s what to expect:
Before Your Order Ships
You may request a cancellation at any time before the order has been dispatched. To cancel, please contact our support team as soon as possible:
- Email: [email protected]
- Phone: +44 2070 600 600
Once your cancellation is confirmed, we will process a full refund to your original payment method.
After Your Order Has Shipped
Once an item has been shipped, we cannot cancel the order.
You may still return the item after delivery - please see the Returns section below for detailed instructions.
Returns
We want you to be happy with your purchase. If you need to return an item, please review the guidelines below:
Products
You have 28 calendar days to return any goods from the date you received it. To be eligible for a return, your item must be unused, in the original packaging and in the same condition that you received it. Your item needs to have the receipt or proof of purchase.
Shipping is at the customer's expense and we reserve the right to deduct the actual shipping cost from any refund provided, regardless of whether it was initially charged for separately or included. New products come with a two-year warranty covering design and manufacturing defects. Used equipment comes with a 6-month warranty covering design and manufacturing defects. Silent Disco King will dispatch repaired and/or replacement products for items with technical faults within 30 days of notification and receipt of returned goods.
Silent Disco King Sales and Silent Disco King are trading names of Headphone Revolution Limited (formerly known as G-Orb Limited). Where names are used interchangeably, they refer to us, the supplying and/or selling party.
Contracts
Under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you have a legal right to cancel the contract between you and us within 28 days of delivery without giving a reason unless the product is a custom order/bespoke order.
The cancellation period will expire 28 days from the day you or a third party acting on your behalf (excluding the company that delivers the Product to you) takes physical possession of the Product you ordered. Where you order multiple Products in one order or a Product is delivered in separate parts, lots or pieces, the cancellation period will expire 28 days from the day you or a third party acting on your behalf (excluding the company that delivers the Product to you) takes physical possession of the last Product, part, lot or piece that makes up your order.
To exercise the right to cancel, you must inform us of your decision to cancel your contract with us by making a clear statement (e.g., a letter sent by post or email). The easiest way to do this is to contact our Customer Services team.
To meet the cancellation deadline, it is sufficient for you to send your communication concerning the exercise of your right to cancel before the cancellation period has expired.
How to Return an Item
-
Contact Support
Before returning any item, you must contact our support team to request a return authorization and instructions:
- Email: [email protected]
- Phone: +44 2070 600 600
- Return Authorization We will provide you with a return authorization number, the correct return address, and any specific return instructions.
- Pack Securely Please pack the item securely in its original packaging (if possible) to avoid damage in transit.
- Ship the Item Back You are responsible for return shipping unless otherwise instructed.
Refunds
Refund Eligibility
Items must be returned in unused condition, with all original packaging, accessories, and tags.
For items that are faulty or damaged upon receipt, please contact us immediately for expedited handling.
How Refunds Work
Once we receive and inspect your return, we will notify you of your refund status.
If approved, refunds will be issued to the original method of payment. Refund processing time may vary depending on your payment provider.
Return Shipping Costs
- Standard Returns: Return shipping costs are the customer’s responsibility unless the return is due to a fault, damage, or our error.
- Faulty or Damaged Items: If the product is defective or damaged on arrival, we will refund your return shipping costs upon request.
Late or Missing Refunds
If you haven’t received your refund after it has been processed:
- Check your bank or card statement.
- Contact your payment provider — it may take additional processing time.
Still not received? Contact our support team for help.
International Orders
Please note that customs duties or import taxes may apply to international orders.
Any such charges are the customer’s responsibility and are not refundable by us.
Questions? We're here to help!
If you have any questions about cancellations, returns, or refunds, contact us at:
- Email: Email us
- Phone: +44 2707 600 600
For more information: visit our FAQs