Returns Policy

Thanks for shopping with Silent Disco King. If you are not entirely satisfied with your purchase, we're here to help.

Products

You have 28 calendar days to return any goods from the date you received it. To be eligible for a return, your item must be unused, in the original packaging and in the same condition that you received it. Your item needs to have the receipt or proof of purchase. Shipping is at the customers expense and we reserve the right to deduct the actual shipping cost from any refund provided, regardless of whether it was initially charged for separately or included.

New products come with a two year warranty covering design and manufacturing defects. Used equipment comes with a 6 month warranty covering design and manufacturing defects. Silent Disco King will despatch repaired and/or replacement products for items with technical faults within 30 days of notification and receipt of returned goods.  

Silent Disco King Sales and Silent Disco King are trading names of Headphone Revolution Limited (formerly known as G-Orb Limited). Where names are used interchangeably, they refer to us, the supplying and/or selling party. 

Contracts

Under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you have a legal right to cancel the contract between you and us within 28 days of delivery without giving a reason unless the product is a custom order/ bespoke order.

The cancellation period will expire 28 days from the day you or a third party acting on your behalf (excluding the company that delivers the Product to you) takes physical possession of the Product you ordered. Where you order multiple Products in one order or a Product is delivered in separate parts, lots or pieces, the cancellation period will expire 28 days from the day you or a third party acting on your behalf (excluding the company that delivers the Product to you) takes physical possession of the last Product, part, lot or piece that makes up your order.

To exercise the right to cancel, you must inform us of your decision to cancel your contract with us by making a clear statement (e.g. a letter sent by post or email). The easiest way to do this is to contact our Customer Services team.

To meet the cancellation deadline, it is sufficient for you to send your communication concerning the exercise of your right to cancel before the cancellation period has expired.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment) within 14 days. You will receive the credit within a certain amount of days, depending on your card issuer's policies.