Shipping Policy
Shipping Policy
Order Processing & Dispatch
All orders from sales.silentdiscoking.com are processed within 1 to 2 business days (excluding weekends and bank holidays) of receiving your order confirmation email. Once your order has left our warehouse you will receive an email from our courier to notify you that it is on its way.
UK bank holidays may potentially cause delays to dispatch and shipping times; these delays are usually no longer than 1-2 working days. Delays in shipping may also occur due to our courier’s operational constraints. As we use third-party couriers, delivery estimates are outside of our control. In the event of a courier-caused delay, we will do our best to notify and update our customers as soon as possible.
Before you finalise your order, you’ll be given various delivery options to choose from with estimated delivery times, dates and prices depending on the delivery address. All shipping charges for your order will be calculated and displayed at the checkout.
Standard UK Mainland Delivery
We offer next day delivery to the UK Mainland for £10 for all orders under £100 (exc. VAT).
For orders over £100 (exc. VAT), we offer free next day delivery to the UK Mainland.
Delivery rates are specified below:
| Shipping option | Estimated delivery time | Price |
|---|---|---|
| DPD Next Day Delivery | 1 to 2 business days | £10 |
| DPD Next Day Delivery before 12pm | 1 business day | £16 |
| DPD Next Day Delivery before 10:30am | 1 business day | £26 |
| DPD Saturday Delivery | Specified Day | £27 |
| DPD Sunday Delivery | Specified Day | £27 |
International Shipping
We offer international shipping by UPS to the following countries:
Shipping charges for your order will be calculated and displayed at checkout. Prices are based on the location you would like them shipped to. There are multiple options available for International shipping including UPS Standard, UPS Saver and UPS expedited shipping.
| Shipping option | Estimated delivery time | Price |
|---|---|---|
| UPS Expedited Delivery | 2 to 5 business days | From £45 |
| UPS Standard Delivery | Up to 6 business days | From £37 |
| UPS Saver Delivery | 1 to 6 business days | From £30 |
Orders shipped outside the UK may incur import duties, taxes, and VAT once the package reaches your country.
As the customer, these charges are your responsibility and are not included in our shipping rates. Headphone Revolution (trading as Silent Disco King) cannot predict these fees or assume liability for them. We recommend checking your local customs guidelines before placing an order.
How Do I Check the Status of My Order?
When your order has been shipped, you will receive an email notification from us, which will include a tracking number you can use to monitor the status of your delivery. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 7-14 days (depending on shipping location) of receiving your shipping confirmation email, please contact us at [email protected] with your name and order number, and we will look into it for you.
Refunds, Returns, and Exchanges
We accept returns up to 28 days after delivery, if the item is returned unused, in its original packaging and in its original condition. We will refund the full order minus the shipping costs for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible at [email protected] with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
For full information about refunds, returns and exchanges please take a look at our Returns Policy.
If you have any further questions, please don't hesitate to contact us at [email protected].