Knowledge base

Yes and kids love it! You can control the “master volume” by turning down the volume on the audio device connected to the audio input of the transmitter. This means that the maximum volume any set of headphones can receive is limited. All our headphones h...

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We supply a number of branding options including branded stickers and headphone caps. Stickers are £1 per headset and a £75 design/setup fee. Please allow 2 weeks to design and produce these stickers. The caps can be laser-etched - this is £2.50 per hea...

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It depends on the type of headphones you’ve ordered. Both Harry’s and Joe’s have LED lights on the sides. With Harry’s, you can have a few different settings on the lights: full light, full light flashing, half light or no light. The flashing setting mea...

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We recommend the use of antibacterial wipes at regular intervals and between uses.

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Yes! We supply spares from our SDK Sales Website. These come in packs of 10 for the Harry’s, Joe’s and Bob’s for just £10 (+VAT). The earpads clip straight on and off.

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Absolutely, just remember to keep some spare batteries and a charger handy. Don’t forget to allow time for recharging them after use.

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Best practice for lithium-ion batteries in wireless headphones is to avoid heat and optimise charge cycles. High-temperatures can reduce the capacity of a lithium-ion battery. Waiting 'til 0% power reduces the number of charge cycles available. It is best...

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Yes! The batteries can be replaced by us with an equivalent type (unfortunately, we can’t ship these batteries). But, send your equipment back to us using the returns form and for just £7 (+VAT) per unit, we can change this for you and send it right back....

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We recommend using robust stackable storage containers, such as our Doug (at a cost of only £24.99 (+VAT) to protect your headphones. You can also use flight cases or any other protective, hardy container.

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The number of headphones you can fit in a Doug varies depending on the type of headset because they differ slightly in shape, but, we recommend:   Harry’s: approximately 40 Bob’s: approximately 60 Joe’s: approximately 50

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The Killers - 'Mr Brightside' is officially the best Silent Disco Anthem ever. If you’re stuck, we have our very own playlists you’re welcome to use on Spotify: SDK Spotify Channel.

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Yes! Just connect the audio output to the transmitter using the provided 3.5mm or phono/RCA cables provided. Many TVs, DVD players and Blu-Ray devices have an audio output on the back. This is the best way to connect, but you can also use the headphone ou...

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Yes! Anything that you could normally listen to from your audio device on headphones or speakers can be connected to the transmitter and enjoyed by unlimited numbers of people using our wireless headphones. Make sure your playlist is available at your ve...

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With all the transmitters, we provide cables so you can use any device with a standard 3.5mm headphone jack or an RCA/phono connection to our transmitters. Choose your playlist, hit play and turn it up (your device should normally be at 70-100% of full vo...

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As long as you’re within the range of the transmitter, you can connect an unlimited number of headphones and receivers at once without any loss in signal, sound degradation or delay.

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If you'd like a big handheld microphone, you can connect it to the system via a mixer (using the RCA/phono cables we supply with the Donkey, Ox and Falcon transmitters). If you don't want to use a mixer, we have some other options. With the parakeet, you...

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The microphone should be set up through a mixing desk as with a traditional loudspeaker set up. Connect the transmitter to the audio output instead of the amplifier. Extra devices (such as multiple microphones or laptops) should also be connected to the m...

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Connect the master output of the DJ mixer to the transmitter with the supplied audio cables (whether its a 3.5mm headphone jack or an RCA/phono connection). This is normally where the amplifier is connected, and usually the transmitter connection will rep...

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The transmitter should be connected to the output of the master mixer (which all the instruments and microphones are connected to). You can also use the Aux or bus outputs particularly if you wish to mix different elements for the headphones.

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