Help & FAQs

Setup and Operation

• How does the Silent Disco system work?

  The whole system itself is very simple to use and set-up - it's what we call, "Plug and Play" technology! Our transmitters (Falcon, Donkey, Parakeet, Parrot) are the beating-heart of our systems. Just plug your audio device into our transmitters using th...
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• What cables are included?

  With every transmitter, we provide 3.5mm jacks, which you can plug into any device with 3.5mm headphone jack port. Additionally, with the Falcons and Donkeys, we supply RCA/phono cables which can connect to a mixer or DJ decks(if you're into that sort of ...
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• Can I have my headphones branded?

  Yes, we can supply branding options using branded stickers or headphone caps. Stickers are £1.00 per headset and a £75.00 setup fee. Please allow 2 weeks to design and produce these stickers. Laser-etched caps are £2.50 per headset and a £75.00 setup fe...
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• How do I keep my Silent Disco headphones clean?

  We recommend the use of antibacterial wipes at regular intervals and between uses.
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• Are the headphone earpads replaceable?

  Yes, we supply spares ear pads! These come in packs of 10 for the Zed, Tom, Harry, Joe and Bob headphones for just £12.00 (including VAT). The ear pads clip straight on and off.
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• What can I do to preserve the built-in batteries?

  Best practice for lithium-ion batteries in wireless headphones is to avoid heat and optimise charge cycles - high-temperatures can reduce the capacity of a lithium-ion battery, and waiting until the battery has run out completely, reduces the number of ch...
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• Are Silent Discos suitable for children?

  Yes, and kids love it! You can control the ‘master volume’ by turning down the volume on the audio device connected to the input of the transmitter. This means that the maximum volume any set of headphones can receive is limited. Our headphones then have ...
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• Are the built-in batteries replaceable?

  Yes! The batteries can be replaced by us with an equivalent type (unfortunately, we can’t ship these batteries). Please give us a call on 0207 0603 653 or drop us an email at [email protected], as we’ll need to sort out getting your equipment sent...
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• How do I transport my headphones to a gig or event?

  We recommend using robust stackable storage containers, such as our Doug to protect your headphones!
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• How many headphones can you fit in Doug (storage container)?

  The number of headphones you can fit in a Doug varies depending on the type of headset because they differ slightly in shape, but, we recommend: Harry - Approximately 40 Joe - Approximately 50 Tom - Approximately 50 Zed - Approximately 50 Bob - appro...
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• Can I use your headphones to watch a film, TV or Netflix?

  Yes! Just connect the audio output of your device to the transmitter using the provided 3.5mm or phono/RCA cables provided. Many TVs have an audio output on the back. This is the best way to connect, but you can also use the headphone output. Check your s...
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• Can I play podcasts, playlists, Spotify, or YouTube on my wireless headphones?

  Yes! Anything that you could normally listen to from your audio device on headphones or speakers can be connected to the transmitter and enjoyed by unlimited numbers of people using our wireless headphones. Make sure your playlist is available at your ve...
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• Can I use a microphone with the system?

  Yes! If you'd like a big handheld microphone, you can connect it to the system via a mixer (using the RCA/phono cables we supply with the Falcon and Donkey transmitters). If you want something a bit more portable, we have some other options. With the Par...
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• How do I connect a P.A (i.e. microphone for a guest speaker at a conference)?

  The microphone should be set up through a mixing desk as with a traditional loudspeaker set up, you’ll then need to connect the transmitter to the audio output instead of the amplifier. Extra devices (such as multiple microphones or laptops) should also b...
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• How do I connect a DJ?

  Connect the master output of the DJ mixer to the transmitter with the supplied audio cables (whether its a 3.5mm headphone jack or an RCA/phono connection). Most DJ mixers have red and white RCA/Phono outputs, but if your DJ mixer has XLR or ¼” Jack outpu...
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• What music devices can I use?

  With all the transmitters, we provide cables so you can use any device with a standard 3.5mm headphone jack or an RCA/phono connection to our transmitters. Choose your playlist, hit play and turn it up (your device should normally be at 70-100% of full vo...
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• How do I connect a band?

  The transmitter should be connected to the output of the master mixer (which all the instruments and microphones are connected to). You’ll then need to connect the transmitter to the output of the mixer, if your mixer uses an XLR or ¼” Jack output, you’ll...
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