Silent Disco King Sales Ordering, Payments and Contact - Silent Disco Frequently Asked Questions

Can I try before I buy?

Yes! You are welcome to come to our sales warehouse in Southampton. We’d be pleased to set up and demonstrate any of our equipment. Please arrange visits in advance, give us a call on 0207 0603 653 or drop us an email at hello@silentdiscoking.com so we ca...

What is your VAT number?

Yes! Our VAT number is: 984 7537 61. For more details, check out our about page.

How can I pay for my order?

You can pay through the website, over the phone, via bank transfer with an invoice or by using Paypal. We accept all major credit and debit cards. Don’t worry, your details will remain safe. Your security is important to us.

Do I get a warranty?

Yes! All equipment sold by Silent Disco King comes with a full 2 year warranty for manufacturing and design defects. If you purchased B stock/used equipment, it comes with a 6 month warranty covering design and manufacturing defects. You can return equip...

Can I get a discount?

Yes! Use the code FAQNERD at checkout we’ll knock £10 off your first order over £100 as a thank you for reading this far. Shhhh, don’t tell anyone!

Do you do hires and events?

Yes! You can contact any member of our team for details, or visit Silent Disco King for more information.

Can I amend my order after it’s placed?

Sure - give us a call on 0207 0603 653 or drop us an email at hello@silentdiscoking.com with your order reference and the details of your amendments and we’ll get this sorted for you asap! Please note that if your amendment is made after 1pm on the day y...

Can I cancel my order after it’s placed?

If you really need to - give us a call on 0207 0603 653 or drop us an email at hello@silentdiscoking.com (within an hour of placing your order) with your order reference and confirmation to cancel the order and we’ll get this arranged for you as soon as y...

I’ve cancelled my order – how long until the funds are returned to my account?

We do try to process your refunds as soon as possible but please note that they can take up to 10 days.

Do you have a minimum order requirement?

Nope. We want you to be able to order exactly what you want or need to complete your kit. If you just want one replacement Donkey, go ahead! If you want 10,000 Harry’s - please do!

Are my details safe when ordering online with SDK?

Don’t worry, your details will remain safe. Your security is important to us. For all the legal bits, have a look at our policies.

Do I have to create an SDK account to order online?

You don’t have to. However, registration is free and easy. It allows you to checkout faster, keep multiple billing/shipping addresses recorded so you don’t have to type them in every time, allows you to view and track your order and more!

When will my money come out of my bank account for my SDK order?

The process is usually instant so please make sure you have the funds available in your account.

What currencies do SDK accept?

We do our best to accommodate as much as possible but we can only accept payments in the form of British Pound Sterling, US Dollars and Euros.

What can I do if I’ve been overcharged for my order?

Opsie… if that has happened, we do apologise and certainly didn’t mean to! Please do let us know as soon as you can so that we can rectify that for you. Give us a call on 0207 0603 653 or drop us an email at hello@silentdiscoking.com.

My payment was declined - help?

Firstly, please double-check you have sufficient funds available in your bank account for the purchase. Please also check that the address matches the billing address on the card you’re using for the transaction. If you did want to use a different addres...

Is there a wholesale discount for bulk buying available?

We do provide various quantity discounts on our products, the boundaries are generally set at 10, 50, 100 and 200 units, with discount increasing exponentially at each boundary. For example, our Harry’s (all prices +VAT): -10 @ £284.90 - Save £15.0...

Can I get a VAT invoice?

Of course, this will be sent to you with your order confirmation. If for whatever reason you haven’t been sent one, please do get in touch and we can send this over for you. Give us a call on 0207 0603 653 or drop us an email at hello@silentdiscoking.com...

How do I return my items?

Get in touch at contact@silentdiscoking.com, we'll help arrange the return of your goods.

What are your contact details?

Come and see us! We do love a visitor and will probably offer you a coffee as long as Lucy remembered to get the milk! For post and visitors... OFFICE: Silent Disco King1 Endle StreetSouthamptonSO14 5FZ For large deliveries and collection... WAREHOUSE...

Why should I buy from you?

Silent Disco King started selling headphones in 2009 and is trusted by leading global brands including the BBC, HSBC, Glastonbury Festival, Red Bull, The Science Museum and many more. As well as being the longest established Silent Disco supplier, Silent...

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Ordering, Payments and Contact