Help & FAQs

Ordering, Payments and Contact

• Why should I buy from you?

  Since 2009, we've rapidly become Silent Disco specialists, with our equipment powering some of the biggest and best events in the world. We're the trusted choice for major brands like MSC, Virgin Voyages, TUI, Spotify, Google, and ASOS. Our repeat custom...
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• Can I try before I buy?

  Yes! We’re happy to arrange a trial for our equipment, we’d just require the cost of delivery and collection of the equipment covered. Please get in touch with us by giving us a call on 0207 0603 653 or by dropping us an email at [email protected]...
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• What is your VAT number?

  Our VAT Number is 984 7537 61, if there’s any other information you require, please get in touch with us by giving us a call on 0207 0603 653 or by dropping us an email at [email protected].
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• How can I pay for my order?

  If you’re placing an order through our website, just navigate to the checkout page and enter your billing details to make a payment. Once your order has been placed successfully, you will receive a confirmation email. If you are placing an order with one...
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• Do I get a warranty?

  Yes! All purchases come with a 2 year warranty, covering manufacturing and design defects.  If you are having any trouble with your equipment at any time, please get in touch with us by giving us a call on 0207 0603 653 or by dropping us an email at hell...
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• Can I get a discount?

  Go on then! Use the code FAQNERD at checkout we’ll knock £10.00 off your first order over £100.00 as a thank you for reading this far. Shhhh, don’t tell anyone!
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• Do you do hires and events?

  Yes! Please check out our hire page, or give us a call on 0207 0603 653 or drop us an email at [email protected] if you have any questions! 
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• Can I amend my order after it’s placed?

  Of course! Just give us a call on 0207 0603 653 or drop us an email at [email protected] with your order reference and the details of your amendments as soon as possible, and we’ll get this sorted for you ASAP! Please note that if your amendment ...
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• Do you have a minimum order requirement?

  Nope - we want you to be able to order exactly what you want or need to complete your kit! If you just want one replacement Donkey, go ahead! If you want 10,000 Harrys - please do! If you have any other questions , just give us a call on 0207 0603 653 or ...
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• Are my details safe when ordering through your website?

  Don’t worry, your details will remain safe. Your security is important to us. For all the legal bits, have a look at our policies. If you have any questions or concerns, just give us a call on 0207 0603 653 or drop us an email at [email protected]...
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• Can I cancel my order after it’s placed?

  Sure, just give us a call on 0207 0603 653 or drop us an email at [email protected] with your order reference and confirmation to cancel the order and we’ll get this arranged for you as soon as you can. However, if your order has already been dis...
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• Do I need to create an account with you to order online?

  You don’t have to; however, registration is free and easy, and it’ll allow you to checkout faster in future, as well as keep multiple billing/shipping addresses recorded! You can also view, track and your orders - don’t say we never give you anything! If...
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• When will my money come out of my bank account for my order?

  The process is usually instant so please make sure you have the funds available in your account. If you have any concerns or other questions, just give us a call on 0207 0603 653 or drop us an email at [email protected].
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• What currencies do you accept?

  Our preference is that payments are made in GBP (£), but if you have any questions or trouble with payment, just give us a call on 0207 0603 653 or drop us an email at [email protected] and we’ll be happy to help with any further questions.
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• What can I do if I’ve been overcharged for my order?

  Oopsie… if that has happened, we do apologise and certainly didn’t mean to! Please do let us know as soon as you can so that we can rectify that for you. Please give us a call on 0207 0603 653 or drop us an email at [email protected] with your or...
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• Why was my payment declined?

  Firstly, please double-check you have sufficient funds available in your bank account for the purchase. Please also check that the address matches the billing address on the card you’re using for the transaction. If you do want to use a different address...
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• Is there a wholesale discount for bulk buying available?

  To discuss wholesale discounts, please give us a call on 0207 0603 653 or drop us an email at [email protected], one of our lovely sales reps will be more than happy to help out!
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• Can I get a VAT invoice?

  Of course, this will be sent to you, along with your order confirmation. If for whatever reason you haven’t been sent one, please do get in touch by giving us a call on 0207 0603 653 or drop us an email at [email protected] and we can send this ov...
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• What are your contact details?

  If you’re looking to return any equipment, please use our warehouse address: Silent Disco King 3 Ryde Terrace Southampton SO14 5FZ  If you are collecting anything from us, please head to our warehouse address. We can be a little bit tricky to find, so p...
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