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Help & FAQs

Can I redirect my parcel to a different address?
1376 views December 22, 2019

On the day of your scheduled delivery, you’ll receive a message (via email or text depending on the contact details we have for you). This message will include a link: ‘Show My Options’, which will allow you to amend your delivery to a neighbour’s address or to leave in a safe space. If you have any further questions or issues with delivery, give us a call on 0207 0603 653 or drop us an email at [email protected].

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  • What are your contact details?

    If you’re looking to return any equipment, please use our warehouse address: Silent Disco King 3 Ryde Terrace Southampton SO14 5FZ  If you are collecting anything from us, please head to our warehouse address. We can be a little bit tricky to find, so p...
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    Go on then! Use the code FAQNERD at checkout we’ll knock £10.00 off your first order over £100.00 as a thank you for reading this far. Shhhh, don’t tell anyone!
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  • What is your Returns Policy?

    Once you’ve received your equipment, you have 30 calendar days to make any returns. We can only accept the return of items which are unused and in their original packaging. To arrange a return give us a call on 0207 0603 653 or drop us an email at hello@s...
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    We hate missing deliveries or waiting forever for an order to arrive too, so we'll always try our best to delight you... If you want to get your order really, really fast - or make sure they're delivered at a convenient time, we're on your side! Our onli...
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  • What can I do if my refund is incorrect?

    If you do have any queries about a refund, please do get in touch. Give us a call on 0207 0603 653 or drop us an email at [email protected].
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  • Can I try before I buy?

    Yes! We’re happy to arrange a trial for our equipment, we’d just require the cost of delivery and collection of the equipment covered. Please get in touch with us by giving us a call on 0207 0603 653 or by dropping us an email at [email protected]...
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