Help & FAQs

Delivery, Refunds and Returns

• How does delivery work?

  We use tracked couriers for deliveries for fast, efficient shipping all over the world! In the UK, we offer next working day delivery to all addresses in England, Wales and Scotland (excluding the Scottish Highlands), and  if you are located in the Scott...
  Read more

• When can you deliver?

  We hate missing deliveries or waiting forever for an order to arrive too, so we'll always try our best to delight you... If you want to get your order really, really fast - or make sure they're delivered at a convenient time, we're on your side! Our onli...
  Read more

• Do you deliver outside the UK?

  We use UPS for all international deliveries, but If you’re unsure of whether we can deliver to you, give us a call on 0207 0603 653 or drop us an email at [email protected] and we’ll get back to you!
  Read more

• Will I have to pay customs charges?

  It is possible that you will have to pay import duty to customs when goods arrive if you are shipping to a destination outside the UK. Customers should be aware of local customs and laws to ensure compliance. Headphone Revolution Limited are not responsi...
  Read more

• Can I collect from your warehouse?

  Yes, you can arrange this with one of our sales reps! Give us a call on 0207 0603 653 or drop us an email at [email protected]. You can collect from our warehouse between 9am and 5:30pm, Monday to Friday. Come on down to: Silent Disco King 3 Ry...
  Read more

• I haven't received my order on the scheduled delivery date!

  If your order has not been delivered on the expected date, please get in touch with us as soon as possible. Our phone lines are available 24/7 for assistance. Please give us a call on 0207 0603 653 or drop us an email at [email protected].
  Read more

• I'm missing something from my order!

  If all has not arrived by the end of your expected delivery day, please give us a call on 0207 0603 653 or drop us an email at [email protected] and we’ll take a look into this for you!
  Read more

• Something has arrived broken, what shall I do?

  We do take the utmost care to ensure your equipment arrives intact. But, if something does arrive broken, please contact us straight away! Give us a call on 0207 0603 653 or drop us an email at [email protected] and we’ll get this sorted for you!...
  Read more

• My order status is still ‘order processing’, when will it be shipped?

  Items ordered by 2PM are usually dispatched the same day (or next working day if ordered at the weekend). If ordered after 2PM on a weekday, the order will be dispatched the following working day.
  Read more

• What happens if I'm not in when my order arrives?

  On the day of your scheduled delivery, you’ll receive a message (via email or text depending on the contact details we have for you). This message will include a link: “Show My Options”, which will allow you to amend your delivery to a neighbour’s address...
  Read more

• Can you deliver to a BFPO/PO Box address?

  Unfortunately, our couriers do not deliver to PO Boxes; carriers are generally unable to deliver to PO boxes as a full street address; there are some exceptions to this rule for African and Middle Eastern countries however. Get in touch if you think your...
  Read more

• Can I redirect my parcel to a different address?

  On the day of your scheduled delivery, you’ll receive a message (via email or text depending on the contact details we have for you). This message will include a link: ‘Show My Options’, which will allow you to amend your delivery to a neighbour’s address...
  Read more

• Is my delivery service trackable?

  Our courier offers a fully trackable service. If you’re in the UK, on the morning of your scheduled delivery, you’ll receive a message (via email or text depending on the contact details we have for you) that will specify your 1 hour delivery window (if ...
  Read more

• Can your courier leave my parcel in a safe place or with a neighbour?

  On the day of your scheduled delivery, you’ll receive a message (via email or text depending on the contact details we have for you). This message will include a link: “Show My Options”, which will allow you to amend your delivery to a neighbour’s address...
  Read more

• What address should I return my items to?

  If you need to return your items, give us a call on 0207 0603 653 get in contact with us at [email protected] and we'll help you arrange the return of your goods. Please use our warehouse address to return any equipment: Silent Disco King3 Ryde ...
  Read more

• What can I do if my refund is incorrect?

  If you do have any queries about a refund, please do get in touch. Give us a call on 0207 0603 653 or drop us an email at [email protected].
  Read more

• Can I exchange an item instead of a refund?

  Yes, but it does depend on the value of the equipment. If you’d like a like-for-like exchange, we’re of course happy to oblige!  However, if the values vary, we’d just need to make up the difference with a partial refund or additional invoice as appropri...
  Read more

• Can I return multiple orders in the same parcel?

  No prob-lay-mo, as long as all orders are returned within 30 days of purchase, we can sort this out for you! Give us a call on 0207 0603 653 or drop us an email at [email protected] to sort out any returns!
  Read more

• If I order more than 1 item, will they be delivered together?

  If you placed the order for your items in one go and paid at the same time, they will all be delivered to you in one bundle.  Items ordered by 2PM are usually dispatched the same day (or next working day if ordered at the weekend). If ordered after 2PM, ...
  Read more

• How much does delivery cost?

  In the UK, we offer next working day delivery to all addresses in England, Wales and Scotland (excluding the Scottish Highland). If you are located in the Scottish Highlands, Northern Ireland or the British Isles, delivery typically takes 2 working days. ...
  Read more

• Will I get a refund for my delivery charges if I return something?

  If you’ve had to return something due to a technical fault, (firstly, we’re very sorry) and we will of course cover the delivery charges as a gesture of goodwill for any inconvenience caused. Please give us a call on 0207 0603 653 or drop us an email at h...
  Read more

• What is your Returns Policy?

  Once you’ve received your equipment, you have 30 calendar days to make any returns. We can only accept the return of items which are unused and in their original packaging. To arrange a return give us a call on 0207 0603 653 or drop us an email at hello@s...
  Read more

• I’ve cancelled my order – how long until the funds are returned to my account?

  We do try to process your refunds as soon as possible but please note that refunds can take up to 14 days to process and appear in your account. If you have any questions in the meantime, just give us a call on 0207 0603 653 or drop us an email at hell...
  Read more

• How do I return my items?

  We’re sorry to hear you want to return your equipment. To do this, give us a call on 0207 0603 653, or drop us an email at [email protected], all we need is your order number! Once we have this, we’ll send you the details you need to arrange your ...
  Read more