Knowledge base

We use tracked couriers for deliveries for fast, efficient shipping all over the world

In the UK, we generally offer next working day delivery. Our courier will send you an estimated 1 hour delivery window (via email or text) Our team can help...

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We hate missing deliveries or waiting forever for an order to arrive too, so we'll always try our best to delight you...

If you want to get your order really  really fast - ...

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We have accounts with all major delivery companies, including UPS, FedEX and DHL. We’ll send headphones anywhere they deliver.

 

Estimated delivery times:

• UK: 1-2 days
• Europe: 2-3 days
• USA: 2-3 days Read more...

For International Sales outside of the European Commission, it is possible that you will have to pay import duty to customs when goods arrive.

Customers should be aware of local customs and laws to ensure compliance. Silent Disco King are not r...

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Yes, you can arrange this with a sales rep. We would just need you to send over a scan of photo ID and a copy of a utility bill to confirm your identity.

You can collect from our warehouse between 9am and 5:30pm, Monday to Friday.

Come ...

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If your order has not been delivered on the expected date, please get in touch with us as soon as possible. Our phone lines are available 24/7 for assistance. Please give us a call on 0207 0603 653 or drop us an email at Read more...

If all has not arrived by the end of your expected delivery day, please give us a call on 0207 0603 653 or drop us an email at hello@silentdiscoking.com.

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We do take the utmost care to ensure your equipment arrives intact. But, if something does arrive broken, please contact us straight away! Give us a call on 0207 0603 653 or drop us an email at hello@silentdis...

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Unfortunately, our couriers do not deliver to PO Boxes; carriers are generally unable to deliver to PO boxes as a full street address and local telephone number are required. There are some exceptions to this rule for African and Middle Eastern countri...

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On the day of your scheduled delivery, you’ll receive a message (via email or text depending on the contact details we have for you) that will specify your 1 hour delivery window (if you don't receive this by 10am on the day of expected delivery, pleas...

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Our courier offers a fully trackable service.

If you’re in the UK, on the day of your scheduled delivery, you’ll receive a message (via email or text depending on the contact details we have for you) that will specify your 1 hour delivery windo...

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Items ordered by 1pm are usually dispatched the same day (or next working day if ordered at the weekend - UK delivery time).

If ordered after 1pm, the order will be dispatched the following working day. Read more...

For UK deliveries, on the day of your scheduled delivery, you’ll receive a message (via email or text depending on the contact details we have for you) that will specify your 1 hour delivery window (if you don't receive this by 10am on the day of expec...

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If you placed the order for your items in one go and paid at the same time, they will all be delivered to you in one bundle. Items ordered by 1pm are usually dispatched the same day (or next working day if ordered at the weekend - UK delivery time). So...

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If you’re in the UK, standard next working day delivery (between 9am and 5pm) costs £10.00.

We can do some more specific deliveries, at an extra cost. In the UK (England, Scotland & Wales excluding Scottish Highlands and Islands) we can del...

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If you need to return items to us, please follow the instructions on this link: Returns Form. It will ask you for all the details we require and auto-fill the address for our Wareho...

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If you do have any queries about a refund, please do get in touch. Give us a call on 0207 0603 653 or drop us an email at hello@silentdiscoking.com.

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If you’ve had to return something due to a technical fault, (firstly, we’re very sorry) and we will of course cover the delivery charges as a gesture of goodwill for any inconvenience caused.

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It entirely depends on the value of the equipment. If you’d like a like-for-like exchange, we’re of course happy to oblige! However, if the values vary, we’d just need to make up the difference with a pa...

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No prob-lay-mo! Please just make sure you’ve put the details of both orders on the Returns Label so that we can identify which equipment is for what order.

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Oh dear… don’t fret! These things happen!

Not a problem, just get in touch and let us know what equipment we’re expecting from you and we can sort it out when it arrives. Give us a call on 0207 0603 653 or drop us an email at Read more...

Once you’ve received your equipment, you have 14 calendar days to make any returns. We can only accept the return of items which are unused, in their original packaging, with proof of purchase.

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Sure, we love it when you come to visit! Give us a call on 0207 0603 653 or drop us an email at hello@silentdiscoking.com so we can arrange this with you, then come on down to:

 

3 Ryde Ter...

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Someone needs to be in when your parcel is due to be delivered as we will need a signature.

Alternatively, via the tracking link, you will have the option to leave your delivery with a neighbour or in a safe place. However, we cannot be held li...

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