Knowledge base

We use tracked couriers for deliveries for fast, efficient shipping all over the world In the UK, we generally offer next working day delivery. Our courier will send you an estimated 1 hour delivery window (via email or text) Our team can help with any ...

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We hate missing deliveries or waiting forever for an order to arrive too, so we'll always try our best to delight you... If you want to get your order really  really fast - or make sure they're delivered at a convenient time. We're on your side Our onli...

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We have accounts with all major delivery companies, including UPS, FedEX and DHL. We’ll send headphones anywhere they deliver.   Estimated delivery times: UK: 1-2 days Europe: 2-3 days USA: 2-3 days Asia: 3-4 business days Africa: 7 days Middle ...

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For International Sales it is possible that you will have to pay import duty to customs when goods arrive. Customers should be aware of local customs and laws to ensure compliance. Silent Disco King are not responsible for any import duties levied by cus...

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Yes, you can arrange this with a sales rep. We would just need you to send over a scan of photo ID and a copy of a utility bill to confirm your identity. You can collect from our warehouse between 9am and 5:30pm, Monday to Friday. Come on down to:   3...

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If your order has not been delivered on the expected date, please get in touch with us as soon as possible. Our phone lines are available 24/7 for assistance. Please give us a call on 0207 0603 653 or drop us an email at hello@silentdiscoking.com.

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If all has not arrived by the end of your expected delivery day, please give us a call on 0207 0603 653 or drop us an email at hello@silentdiscoking.com.

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We do take the utmost care to ensure your equipment arrives intact. But, if something does arrive broken, please contact us straight away! Give us a call on 0207 0603 653 or drop us an email at hello@silentdiscoking.com.

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Unfortunately, our couriers do not deliver to PO Boxes; carriers are generally unable to deliver to PO boxes as a full street address and local telephone number are required. There are some exceptions to this rule for African and Middle Eastern countries....

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On the day of your scheduled delivery, you’ll receive a message (via email or text depending on the contact details we have for you) that will specify your 1 hour delivery window (if you don't receive this by 10am on the day of expected delivery, please g...

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Our courier offers a fully trackable service. If you’re in the UK, on the day of your scheduled delivery, you’ll receive a message (via email or text depending on the contact details we have for you) that will specify your 1 hour delivery window (if you ...

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Items ordered by 1pm are usually dispatched the same day (or next working day if ordered at the weekend - UK delivery time). If ordered after 1pm, the order will be dispatched the following working day.

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For UK deliveries, on the day of your scheduled delivery, you’ll receive a message (via email or text depending on the contact details we have for you) that will specify your 1 hour delivery window (if you don't receive this by 10am on the day of expected...

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If you placed the order for your items in one go and paid at the same time, they will all be delivered to you in one bundle. Items ordered by 1pm are usually dispatched the same day (or next working day if ordered at the weekend - UK delivery time). So, i...

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If you need to return your items, get in contact with us at contact@silentdiscoking.com and we'll help you arrange the return of your goods.

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If you do have any queries about a refund, please do get in touch. Give us a call on 0207 0603 653 or drop us an email at hello@silentdiscoking.com.

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If you’ve had to return something due to a technical fault, (firstly, we’re very sorry) and we will of course cover the delivery charges as a gesture of goodwill for any inconvenience caused.

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If you’re in the UK, standard next working day delivery (between 9am and 5pm) costs £10.00. We can do some more specific deliveries, at an extra cost. In the UK (England, Scotland & Wales excluding Scottish Highlands and Islands) we can deliver:   ...

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It entirely depends on the value of the equipment. If you’d like a like-for-like exchange, we’re of course happy to oblige! However, if the values vary, we’d just need to make up the difference with a partial refund or additional invoice as appropriate. B...

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No prob-lay-mo! Please just make sure you’ve put the details of both orders on the Returns Label so that we can identify which equipment is for what order.

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Once you’ve received your equipment, you have 28 calendar days to make any returns. We can only accept the return of items which are unused, in their original packaging, with proof of purchase.

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Sure, we love it when you come to visit! Give us a call on 0207 0603 653 or drop us an email at hello@silentdiscoking.com so we can arrange this with you, then come on down to:   3 Ryde Terrace Southampton SO14 5FZ   There's a chain-link fence with ...

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Someone needs to be in when your parcel is due to be delivered as we will need a signature. Alternatively, via the tracking link, you will have the option to leave your delivery with a neighbour or in a safe place. However, we cannot be held liable for a...

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