Help & FAQs

Products and Technical Information

• What if I need technical support?

  We do provide technical guides with setup instructions in the boxes of the equipment we send you. These are also available on the website and... right here: Headphones Zed Silent Disco Headphones Tom Silent Disco Headphones Harry Silent Disco...
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• Is there latency on the system?

  No, there is considered to be zero latency on the system. Unlike digital systems, which require processing time to encode then decipher signals, our system uses wireless RF (Radio Frequency) technology. This conveys signals throughout the chain of equipme...
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• What is the battery life of the built-in lithium-ion rechargeable batteries?

  On a full charge, our headphones with the built-in lithium-ion rechargeable batteries (Harrys & Joes) typically last 8-10 hours and our rechargeable transmitters last 5 hours. The batteries do last 500-1000 charge cycles - so if charged once a week sh...
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• Are your headphones compatible with my existing equipment?

  It does depend... let us know the frequencies your equipment works on and we can look into this for you. Failing that, the brand and model of the equipment and we can put our best investigative hats on and do some digging! Give us a call on 0207 0603 653...
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• Can you repair my equipment?

  Certainly, we know our stuff! Give us a call on 0207 0603 653 or drop us an email at [email protected], letting us know what repairs you are needing, and we’ll get the ball rolling! Please note that we can only offer this service for our own prod...
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• Can I use rechargeable batteries in the Parrots and Bobs?

  Absolutely, just remember to keep some spare batteries and a charger handy! Don’t forget to allow time for recharging them after use.
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• What is the range of the equipment?

  Our transmitters operate on radio frequency, and there’s lots of factors which can affect the range, In an ideal environment, the standard transmitters we supply will offer a range of 150m from the transmitter. The optimum ranges of each individual transm...
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• We need more than three channels, can you help?

  We've done events in the past with up to 50 channels, but the sky's the limit! Essentially, the number of channels is equal to the number of transmitters, it's just a matter of using different frequencies. However many you need, we can come up with a sol...
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• Our location does not have mains power available, what shall I do?

  Don't worry, we've thought of everything! If you don't have mains power available, we can provide a variety of options depending on what you're looking for. If you're looking for something super-portable, we offer a couple of clip-on beltpack transmitter...
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• What’s the difference between the Parrot and Parakeet Silent Disco Transmitters?

  They're essentially the same piece of kit but the Parrot runs on a couple of AAx batteries (which actually means it has a longer battery life) and the Parakeet has a built-in, rechargeable lithium-ion battery that you plug in to charge. The Parrot does h...
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• Can the headphones play music whilst charging?

  Yes, the headphones can still operate as normal whilst plugged in and charging. Our Ned receiver can also receive the transmitted signal whilst on charge.
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• Where can I get more information about your products?

  We do have dedicated pages to each of our products on our sales site: Headphones Zed Technical Specifications Tom Technical Specification Setup Instructions Harry Technical Specification Setup Instruction...
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• How many Silent Disco headphones can I connect at once?

  As long as you’re within the range of the transmitter, you can connect an unlimited number of headphones and receivers at once without any loss in signal, sound degradation or delay. Each transmitter range is as follows: Falcons - 150m Donkey - 75m Pa...
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• What is music dip?

  Both the Parrot and Parakeet are available with, and without the ‘Music Dip’ function (also known as ‘auto music reduction’). Transmitters with the music dip function enabled automatically dip/reduces the volume of the audio/music when you speak using the...
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